ORONAdesign ORONAdesign
  • Home
  • Services
  • Portfolio
    Graphic Design
    Website Design
    Photography
  • Contact
    Book Your Photoshoot
    Maintenance Requests
    Get a Quote
  • Shop
  • Blog
Get a Quote
Greensburg, PA
1-724-771-2968
Corporate Headshots - Book Now
Follow us on
ORONAdesign ORONAdesign
  • Home
  • Services
  • Portfolio
    Graphic Design
    Website Design
    Photography
  • Contact
    Book Your Photoshoot
    Maintenance Requests
    Get a Quote
  • Shop
  • Blog
The Pros and Cons of Live Chat in a Web Design

The Pros and Cons of Live Chat in a Web Design

ORONAdesign ORONAdesign
Web Solutions
September 19, 2022

The Pros and Cons of Live Chat in a Web Design

Live chat has become the go-to customer service solution for many websites. Users can log in and immediately “talk” with someone about whatever they need help with.

They can be text-based or include a video call. The key reason it is used is to connect with customers immediately and help provide a better customer service experience. But there’s a catch – not all chat is actually a conversation with a person.

Here’s a look at the pros and cons of live chat in your web design projects.

What is Live Chat?

It is basically text messaging for your website. Typically, a user clicks on a chat icon to initiate a chat with a member of the website’s customer service team or a bot.

These chats are intended to be for quick and easy-to-solve customer service issues and seem a little less intimidating to some people than emails for phone calls.

There are a variety of vendors that offer live or web chat services that integrate with website platforms. And it is a booming business that’s expected to reach $1 billion in 2023.

Pros and Cons of Live Chat in a Web Design
Where Do You See Live Chat?

The most common design placement is in the bottom right corner of a website, such as in the example above. Chat icons are often “sticky,” meaning they stay in place throughout the scroll or as you navigate pages on the site.

Chat icons might be small or simple or more complex and even showcase the image of the “person” you or chatting with or another avatar.

Most don’t indicate whether you are talking with a person or a bot, but you can often tell by the flow of the online conversation. Some may require the user to be logged into a website to initiate a conversation, while others are more open and don’t require authentication.

Pros of Live Chat in Web Design

The biggest advantage to offering live chat in a website design is that customers like having this option available. In a survey, 79% of the respondents found immediate replies of live chats to be the most important benefit.

View The Rest at DesignShack.net

Article written by DesignShack.net.

-
Share on Facebook Share on Twitter
Categories
Digital MarketingGraphic DesignPhotographyWeb Solutions
FREE Consultation
Contact Us

FREE Consultation

Get Started Today
Recent Posts
  • AI Headshots: The Future Or A Passing Fad
    AI Headshots: The Future Or A Passing Fad
    -
  • How To Apply Brand Consistency Into Your Website Design
    How To Apply Brand Consistency Into Your Website Design
    -
  • Trustworthiness in Web Design: 4 Credibility Factors
    Trustworthiness in Web Design: 4 Credibility Factors
    -
Social Links

Continue Reading

Previous post

5 Tips to Hire the Right Web Development Agency

5 Tips to Hire the Right Web Development Agency
How Can Custom Website Development Services Help Your Business Increase Sales?
Next post

How Can Custom Website Development Help Increase Sales?

ORONAdesign

ORONAdesign provides graphic design, web and photography solutions for individuals and small businesses seeking professional design services.

Follow Our Social Media Accounts:
Navigation
Home
Services
Portfolio
Contact
Blog
Shop
Subscribe to our Newsletter

Get our latest updates and specials delivered directly to your inbox, for free.

"*" indicates required fields

ORONAdesign

ORONAdesign provides graphic design, web and photography solutions for individuals and small businesses seeking professional design services.

Follow Our Social Media Accounts:
Navigation
Home
Services
Portfolio
Contact
Blog
Shop
Subscribe to our Newsletter

Get our latest updates and specials delivered directly to your inbox, for free.

"*" indicates required fields

Copyright ©2025 ORONAdesign. All Rights Reserved. Privacy Policy

Close
Search

Hit enter to search or ESC to close

Your shopping cart

Cart